Other FAQs

Contact Us

How do I contact you?

You can use the Contact Us link to send us a message, and we will get back to you as soon as possible.

Feedback and complaints

We love to hear your feedback, and comments about the Site are welcome. To leave feedback, please contact us though our contact page. And while we never want a customer to feel the need to raise a complaint, complaints about a specific Partner, product, or experience should be directed to us. We will of course always be happy to assist with any issues that you're having trouble with. 

Customer Service Opening Hours

Our working hours are: Monday - Friday: 09:00 - 17:00 Sundays and Bank Holidays: Closed We'll be very happy to help. 

How do I edit the address or details of my order?

To change details of your order, including to edit your delivery address, correct the personalization details or to cancel the order altogether, please contact us immediately. We will sort it out. This will give us plenty of time to amend or cancel your order. If you don't have an account with us, you can contact us here and we'll be able to set you up with an account. We aim to respond within 24 hours, but please be patient during peak times. 

Account info

I'm having trouble logging in

If you're having trouble signing in to your account, we would advise resetting your password in order to update your account. You can do this by clicking the 'forgotten password?' underneath the sign in form.

This will send you an email helping you to reset your password, and you should be able to log in once that's done.

If you're still having trouble, feel free to contact us and we'll happily look into it for you, or if you didn't find what you were looking for, please see below for related articles.

Do I need to create an account?

It isn't necessary to create an account in order to make a purchase with us. However, creating one allows you to view your order history, track the status of your order, store addresses to save time in the future and keep track of your favorite items and update your marketing preferences. 

What Ethical Credentials are used for our Partners?

We take our identity of working with ethical and sustainable partners very seriously. We evaluate a brand/manufacturer's overall ethical credentials in deciding whether we should sell a particular product. This is done by an internal assessment procedure.

When a product has received an ethical claim that has been certified or verified by an independent 3rd party organization, we will share that information with you. For example, we sell ethical products with claims certified by the Fairtrade Labelling Organisation, Soil Association, and others that carry the same weight.

Ultimately the choice is yours, the conscious consumer, of what to support in your ethical purchasing - our aim is to empower you to make the choices that are right for you. Please let us know if there is a product or brand you feel we should support (or stop supporting).